Frequently Asked Questions
Accounts & Security
How create an account ?
You can create an account by clicking the “Register” button on the navigation bar. Enter your email or phone number, create a password, and follow the verification instructions.
I forgot my password, how do I reset it ?
Click “Forgot Password” on the login page, then enter your email or phone number. We will send you a link to reset your password
How do I change my email or phone number ?
Log in to your account and go to Account Settings. In the Contact Information section, you can change your email or phone number after verification.
Order & Payment
How to place an order ?
Select the products you wish to purchase, add them to your cart, and proceed to checkout. Choose a payment method and complete the order.
What payment methods are available ?
We accept various payment methods, including : Bank Transfer, Credit Card, E-Wallet, COD
Can I cancel or change my order after checkout ?
Cancellations or changes to orders can only be made before the order is packed. Please check the status of your order in My Account > Orders or contact CS.
Returns & Refunds
How do I return my purchased item ?
You can request a return through Services > Returns & Refunds. Select your order, upload proof of condition, and follow the return instructions.
How long does the refund process take ?
The refund process usually takes some time : Bank Transfer / E-Wallet (1-3) business days, Credit Card (3-5) business days.
What are the terms & conditions for returning an item ?
Items can be returned if : Still in origin condition and unused, Returned within 7 days of receipt, There is a manufacturing defect or wrong delivery.
Still need help?
If you cant find the answer youre looking for, feel free to contact our support team.
Contact Support